FlyNest Support

We're here to help, before, during and after your flight.

Subscription

• Manage or cancel. Open your iPhone's Settings › [your name] › Subscriptions › FlyNest, or FlyNest › You › Settings › Manage subscription. Cancel at least 24 hours before the end of the current period to avoid the next renewal. You keep access until the end of the period already paid.
• Deleting the app doesn't cancel your subscription. Cancel it from your Apple ID subscriptions as described above.
• Restore purchases. On a new iPhone or after reinstalling, tap “Restore” on the subscription screen, signed in with the same Apple ID you used to subscribe.
• Refunds. Apple handles billing and refunds. Request one at reportaproblem.apple.com.

During your flight

• Offline map. Add your flight and open it while you still have a connection, so the map is saved on your phone. It then keeps working in airplane mode. Positions and times are estimates, never navigation or safety data.
• The AI Captain. Answers are generated on your iPhone with Apple Intelligence, so they work without a connection on supported devices. They're general and reassuring, and can be wrong: your crew's instructions always come first.
• Meditations and breathing. Start them before takeoff if you can, and keep your headphones handy for the phases you find hardest.

Your data

FlyNest has no account and doesn't ask for your name or e-mail. To erase your data, go to FlyNest › You › Settings › “Delete my account”. Details are in our Privacy Policy.

Health

FlyNest is a wellbeing companion, not medical care. If your fear of flying seriously affects your life, a professional trained in cognitive behavioural or exposure therapy can help. If you are in crisis or feel unsafe, contact your local emergency services.